Custom Equipment Warranty / Warranty Return Goods Procedure

Custom Equipment utilizes pre-numbered 'Warranty Claim Report/Warranty Return Goods Request' forms, which are available from Custom Equipment, Inc. - Warranty Department. Unfortunately, copies/facsimiles of the Warranty Claim Report/Warranty Return Goods Request form cannot be accepted.

Please insure that all warranty claim reports are filled out COMPLETELY, prior to submitting for warranty reimbursement. Claims lacking specific, accurate, and complete information will be returned, to the distributor, for clarification.

Completing the Warranty Claim and/or Warranty Return Goods Request

For quick warranty resolution, it is critical that all areas be filled out correctly and completely, before submitting your Custom Equipment, Inc. 'Warranty Claim Report/Warranty Return Goods Request'.

When filing a 'Warranty Claim/Warranty Return Goods Request', we require ALL defective, damaged, or failed parts be returned to Custom Equipment for evaluation and/or examination purposes. We reserve the right to inspect any item submitted for warranty consideration.

Enclose ONE COPY of the 'Warranty Claim Report' along with any return goods being sent back to the Custom Equipment, Inc.

ANY Parts that are returned to Custom Equipment for reimbursement should be carefully packaged and MUST be drained of all oil or fluids and properly capped or plugged to prevent seepage or leakage. DO NOT disassemble any items that are to be submitted for warranty reimbursement. Returned goods that are damaged because improper shipping procedures may not be able eligible for warranty reimbursement.

Warranty Claim Report /Warranty Return Goods Request Submission Process

1. Obtain pre-numbered Warranty Claim Report/Return Goods Request or fill out the warranty claim online form.

2. Properly fill out claim report. If more space is needed to describe the failure and corrective action, or to list additional parts used, attach a separate piece of paper with the WC number clearly indicated on it.

     a. A copy of the distributor's Shop Work Order is required for all warranty submissions.

          i. The shop work order must include a detailed listing of any reimbursable labor and a listing of any           reimbursable authorized, repair parts.

          ii. Attach a copy of the original warranty claim form to the parts and submit to Custom Equipment.

     b. A copy of the original Parts Invoice (for all parts purchased from Custom Equipment or from a      pre-approved local supplier) is required for all warranty submissions.

3. MAIL back the ORIGINAL COPY to the Warranty Claim Department, including copies of shop order and parts paperwork.

4. Custom Equipment will contact the originating distributor for any further processing information.