Authorized Repair parts

The following provisions apply to Custom Equipment repair parts.

1. Repair parts utilized for the repair on any Custom Equipment aerial platform must be:

     1. Purchased or obtained from Custom Equipment, Inc.

     2. Purchased from a local vendor, with prior written approval from Custom Equipment.

          Requests for local repair part procurement approval must be made directly to the Custom Equipment
          warranty department.

New repair parts obtained through Custom Equipment that are utilized for non-warranty repairs carry a non-transferable 6-month warranty. The warranty commencement date for new repair part shall be defined as the "the date in which the original invoice for the repair part was generated at Custom Equipment and sent to the authorized distributor."

Repair Parts Ordering:

Authorized distributors may place orders via telephone or facsimile machine.

Telephone:262-644-1300

Facsimile:262-644-1320

When utilizing a facsimile for parts ordering, please utilize the parts order form found under the parts page.

Parts Department Hours (central time zone):

Monday-Friday - 6:00 a.m. to 3:30 p.m.

Orders received before 12:00 p.m. will be processed the same business day.

All orders will be shipped pre-paid UPS ground, unless otherwise specified.

The following provisions apply to all Parts Orders regardless of whether they are being ordered for warranty repairs, spare parts inventory, or for immediate installation on a unit.

1. All Parts Orders invoiced and mailed are based on a 'Net 30-day' payment term.

2. Parts placed on Back-Ordered Status will ship as they become available, via the same shipping instructions as the initial order. All Freight Charges will be the responsibility of the consignee and will be added to the Parts Invoice.

3. Parts Sales are treated as F.O.B. factory (except orders that are 'Drop Shipped' from vendors and/or other suppliers)

4. Parts ordered in error by the customer may be returned to Custom Equipment within 30 days of shipment. After receipt and inspection of parts, credit will be issued at the original invoice price, less 25% restocking fee.

5. If incorrect parts were shipped by Custom Equipment, Inc. the customer must report the discrepancy within 5-days after receipt to Custom Equipment Inc. After return and inspection of parts, credit will be issued for parts and will include applicable freight charges. No restocking fee will be assessed.

6. All electrical components are non-returnable.